Shipping Policy

1. Order Processing

All orders placed through COBO.COM are prepared and shipped from our warehouse in Mielec, Poland.

Our standard order processing time is 1–2 business days after order and payment confirmation, subject to the conditions of the selected payment method.

Orders are processed on business days, excluding weekends and public holidays in Poland.

During periods of high order volume, such as promotional events or holidays, processing times may be extended.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, where available.

2. Available Shipping Methods

COBI.COM ships to selected countries across Europe and other regions worldwide.

We work with the following shipping carriers:

UPS

• UPS Standard – Standard courier delivery.

• UPS Express Saver® – Expedited courier delivery.

Polish Post (Poczta Polska)

• Economy Shipping – Economy postal delivery.

• Priority Shipping – Priority postal delivery.

The availability of shipping methods depends on the destination country, delivery location, package weight and dimensions, and the carrier's service coverage.

Not all shipping methods are available in every country.

Available shipping options and their associated costs are displayed at checkout before payment is completed.

3. Free Shipping

We offer free shipping on orders of €89 or more to eligible destinations within Europe.

The promotion applies to the following shipping methods:

• UPS Standard – Free shipping to eligible European destinations covered by this service.

• Economy Shipping – Free shipping via Polish Post to eligible European destinations.

Free Shipping Restrictions:

• Free UPS Standard shipping is not available to certain island destinations.

• Free shipping does not apply to orders shipped outside Europe.

• UPS Express Saver® and Priority Shipping are excluded from the free shipping promotion.

• Free shipping eligibility depends on the destination country, delivery location, and availability of a qualifying shipping method.

If your delivery destination does not qualify for free shipping, the applicable shipping charges will be displayed at checkout.

Final eligibility for free shipping is determined during checkout.

4. Delivery Times

Delivery times vary depending on the selected carrier, shipping method, and destination country.

Estimated delivery times displayed at checkout are approximate. Order processing time should be added unless it is already included in the displayed estimate.

Economy Shipping may take significantly longer than courier or priority shipping services. For certain destinations, estimated transit times may be as long as 6–8 weeks.

Delivery times may be affected by:

• Weather conditions and unforeseen events.

• Carrier delays and transportation disruptions.

• Increased shipping volumes during holidays and promotional periods.

• Customs inspections and clearance procedures.

• Incorrect or incomplete delivery information.

We make every effort to process and dispatch orders promptly. However, estimated delivery times do not constitute a guarantee of delivery on a specific date.

These provisions do not affect customers' statutory rights in the event of delayed delivery.

5. Shipping Rates

Shipping costs are calculated based on:

• Destination country and delivery location.

• Total shipment weight.

• Package dimensions and packaging type, depending on the selected shipping method.

• Selected shipping method.

• Applicable carrier rates.

• Any available shipping promotions.

The total shipping cost is displayed before the order is confirmed.

For orders that do not qualify for free shipping, customers are responsible for the shipping charges shown at checkout for their selected delivery method.

6. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email.

If tracking is available for your selected shipping service, the email will include a tracking number or a link to monitor your shipment.

Please note that tracking information may take some time to appear in the carrier's system after the shipping label has been created or the package has been dispatched.

7. Incorrect or Incomplete Shipping Address

Customers are responsible for providing an accurate and complete shipping address when placing an order.

If you notice an error in your shipping information, please contact our customer service team as soon as possible.

Once an order has been dispatched, changes to the delivery address may no longer be possible.

If a shipment is returned to our warehouse due to an incorrect or incomplete address provided by the customer, we will contact the customer to determine the next steps.

Reshipping may incur additional charges, which will be communicated to the customer before proceeding.

These provisions do not limit customers' statutory rights.

8. Lost, Damaged, or Undelivered Packages

We take care to ensure that all orders are securely packaged for transportation.

If your shipment is damaged, lost, or not delivered, please contact our customer service team.

If the tracking information indicates that your package has been delivered but you have not received it, we recommend checking the delivery location and contacting household members or building management.

If the package still cannot be located, please report the issue to our customer service team.

We will investigate the situation with the shipping carrier and take appropriate action in accordance with applicable laws.

Responsibility for lost or damaged shipments is determined in accordance with applicable legislation, including consumer protection laws.

9. International Shipping and Customs Duties

COBI.COM ships to selected destinations worldwide.

The list of available shipping countries is displayed during checkout.

Orders shipped to destinations outside the customs territory of the European Union may be subject to customs clearance, import duties, taxes, or additional administrative fees.

The responsibility for these charges depends on the destination country and the delivery terms presented during checkout.

Customs procedures may result in additional delivery delays.

10. Order Changes, Cancellations, and Returns

Due to our order processing and fulfillment procedures, COBI.COM does not offer a standard self-service option to cancel an order after it has been placed.

We also cannot guarantee that changes can be made once an order has entered the fulfillment process.

These operational procedures do not limit consumers' statutory right of withdrawal, including the right to withdraw from a contract before receiving the goods, where applicable.

Customers may also return received products in accordance with our Return & Refund Policy and applicable consumer protection laws.

For detailed information about returns and refunds, please refer to our Return & Refund Policy available on our website.

11. Contact Information

For questions regarding shipping methods, delivery costs, order tracking, or delivery-related issues, please contact our customer service team.

Email: contact@cobi.com

You can also reach us through the Contact page on the COBI.COM website.