Shipping policy

1. Order Processing

Orders are processed by our fulfillment team in the United States.
Processing begins once payment is successfully completed and may vary depending on order volume, product availability, and other operational factors.

We do not guarantee same-day processing or shipping.

You will receive a notification when your order has shipped.

2. Shipping Methods

We use reliable third-party shipping services to deliver orders.
Available shipping options will appear at checkout based on your location and order details.

The shipping method selected at checkout determines delivery costs and estimated transit timelines.

3. Shipping Times

We do not guarantee delivery dates or shipping timelines.

Transit times displayed at checkout are estimates and may be affected by:

  • Weather or natural events

  • Carrier delays or capacity issues

  • Peak seasons and holidays

  • Customs processing (for international orders)

  • Incorrect or incomplete addresses

Once an order has been handed to the shipping service, delivery timelines are outside our control.

4. Shipping Rates

Shipping rates are calculated at checkout and depend on:

  • Destination

  • Order size and weight

  • Selected shipping method

Any applicable taxes, duties, or import fees for international shipments are the responsibility of the recipient.

5. Tracking Information

When your order ships, you will receive a tracking link by email (or through your account, if created).
Tracking updates may take time to appear after a label is created.

6. Incorrect or Insufficient Address

Customers are responsible for providing an accurate and complete shipping address.

If an order is returned to us due to an incorrect or incomplete address, or if it is refused, we will contact you via the Contact page instructions to arrange reshipment.
Additional shipping fees may apply.

We are not responsible for orders delivered to incorrect addresses provided at checkout.

7. Lost, Stolen, or Damaged Packages

Once a package is marked as delivered, risk of loss passes to the customer.

If your package is marked as delivered but cannot be found:

Please check with neighbors, household members, or building management. Carriers may leave packages in secure or out-of-view locations.

If the package is lost or damaged before delivery:

We will assist you in resolving the issue with the shipping service and, when appropriate, replace the order according to the shipping provider’s policies.

To start this process, reach out via the Contact page on our site.

8. International Shipping (If Available)

International orders may be subject to:

  • Customs inspections

  • Import duties, VAT, and handling fees

  • Delays beyond our control

These fees are not included in product or shipping prices and must be paid by the recipient.

9. Order Changes & Cancellations

We cannot guarantee modifications or cancellations once an order is submitted.
If you need to make a change, please contact us promptly via the Contact page.
If the order has already begun processing, changes may not be possible.

10. Questions

For any shipping-related questions or delivery concerns, please use the Contact page located in the footer of our website.