If your set is missing any pieces, you can request replacements directly from the COBI factory using the official missing-parts service:

👉 https://cobi.eu/en/missing-bricks

This is the fastest and most reliable way to receive factory-original replacement elements.

Customers pay for shipping at checkout unless a free-shipping promotion applies. Shipping costs are calculated automatically based on your location, order size, and the service level selected.

COBI TOYS LLC is responsible for your order until it is transferred to the shipping carrier. Once the carrier marks the package as delivered to the address provided, responsibility passes to the customer.

Domestic Shipping

• Shipping rates are calculated at checkout.
• Orders of $100 or more shipped within the United States qualify for free standard shipping, unless the items are excluded from promotions (e.g., close-outs).
• Tracking information will be provided once the order ships.
• Processing times may vary depending on order volume.
  

International Shipping

We currently ship to Canada, with international availability expanding over time.

Shipping costs do not include customs duties, taxes, or import fees, which may be collected upon delivery.

We accept returns within 30 days of receiving your order when items are in new, unused, unassembled condition and include all original packaging and materials.

To start a return, please use the Contact page on our website.

Customers are responsible for return shipping costs unless the return is due to our error (damaged, incorrect, or defective items on arrival).

If the issue is significant—such as receiving the wrong product or a damaged set—we may:

• Provide a prepaid return label
• Replace the item
• Offer a full refund
• Or allow you to keep the item, depending on the situation
  

Missing pieces should be requested from the COBI factory using the link above.

cobi.com (operated by COBI TOYS LLC) is based in the United States and ships orders from within the U.S.

COBI is a European toy manufacturer headquartered in Warsaw, Poland.

It is known for producing high-quality building-block sets, particularly historical military models, licensed automotive sets, ships, aircraft, and detailed collector-oriented designs.

COBI products are widely popular in Europe and have rapidly expanded in North America due to their unique accuracy and build quality.

cobi.com is the official COBI store in the Americas, offering:

• The full range of COBI sets
• Competitive pricing
• New releases and limited editions
• Reliable fulfillment and customer support
• Exclusive updates, product information, and resources
• Customer accounts for easier order management
  

Collectors often choose cobi.com because it is the most reliable source for early releases, restocks, and hard-to-find items.

We work hard to keep customers informed about upcoming releases, including limited editions and special collector sets.

However, availability cannot be guaranteed—even if you sign up for email notifications—because some sets are rare or may sell out quickly.

If you receive a "back in stock" or "coming soon" notification, we recommend purchasing promptly, as quantities may be limited.

We welcome and encourage customer feedback.

Reviews focused on the quality, design, and experience of the set will be published.

Reviews that do not relate to the product itself—such as comments about pricing, shipping carriers, delivery issues, or concerns already addressed by our customer service team—may not be published, as they do not reflect the quality or accuracy of the set.